OSTicket
Number of Projects Executed 3+
OS Ticket - Help Desk System
Who´s it for?
OsTicket is designed to help you streamline support requests and improve customer support efficiency by providing staff with tools they need to deliver fast, effective and measurable support.
What problem does it solve?
osTicket solves a very complex problem (one that any consultancy will understand) - that of keeping track of help tickets and customer requests. This enables the consultancy to focus on solving the problems of their clients instead of worrying about client requests falling through the cracks and leading to unhappy (or lost) clients.
Standout features
Simple installation
Ticket submission by either email or Web-interface
Auto response
Template replies
Attachment support
Internal notes
Knowledge base
Role-based access
Assign and transfer tickets to staff
